Shipping policy
Last Updated: July 14, 2026
Thank you for shopping with Merlow. This Shipping Policy explains how we process, ship, and deliver your orders. By placing an order with us, you agree to the terms outlined below.
Order Processing
- Orders are typically processed within 2–3 business days after payment has been successfully confirmed.
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- Orders placed on weekends or public holidays will be processed on the next available business day.
- During periods of severe weather, natural disasters, or other unforeseen circumstances, order processing and shipping may be delayed. We will resume shipping as soon as conditions become stable.
Shipping Time
Estimated delivery time is approximately 30–45 business days, depending on the destination, carrier operations, customs processing (if applicable), and other logistical factors.
Please note that delivery estimates are not guaranteed and may occasionally vary due to circumstances beyond our control.
Shipping Rates
Shipping rates and free shipping eligibility vary depending on your country or region.
The shipping options available for your location, including any applicable free shipping thresholds, will be displayed during checkout before you complete your payment.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can track the status of your shipment at:
Please allow a short period after shipment for tracking information to become available.
Lost Packages
If your package appears to be lost in transit or has not arrived within the expected delivery timeframe, please contact us at admin@merlow.shop. We will work with the shipping carrier to investigate and assist you in resolving the issue as quickly as possible.
Incorrect Shipping Information
Please ensure that your shipping address is complete and accurate before placing your order.
Merlow is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Delivery Delays
While we strive to deliver all orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including but not limited to:
- Severe weather conditions
- Natural disasters
- Carrier operational delays
- Customs inspections
- High shipping volume during holidays
- Other unforeseen logistical disruptions
We appreciate your patience and understanding should any delays occur.
Contact Information
If you have any questions regarding shipping or your order, please contact us:
Store Name: Merlow
Legal Representative: Nathan Taylor Ligon
Email: admin@merlow.shop
Phone: +1 469-274-4174
Business Address:
1409 Lucille Dr, Mesquite Texas 75149, United States